Shipping and Return Policies
We offer free shipping (no minimum order) within Australia, and free shipping worldwide for orders over $150.
Processing time on orders will vary, but in general please allow 2-5 days for us to ship your items after your order is received.
All items are shipped through Australia Post. We do not take any responsibility for your parcel once it has left our hands, and therefore cannot take responsibility for items lost by Australia Post. You will receive a tracking number once your order has been shipped which will allow you to follow its journey. If you have made a significant purchase and would like to insure the parcel, please contact us as soon as you place your order, if not earlier. Insurance costs will be your own responsibility. If you are having trouble finding your order, please contact us at firstname.lastname@example.org and we can help out!
We ship to the address listed by you when you place your order. If items are returned to us due to an incorrect address or non-collection, we will contact you for an updated address to resend it to you. However, you are responsible for the cost of re-shipping an item due to incorrect details. If you realise you have made a mistake and need to change your address, contact us ASAP, and we'll gladly change it for you if we haven't sent it out yet.
Queries are best placed with Australia Post if you have any concerns about your parcel. We do not have access to any information other than your tracking number once the parcel has left our hands. To track your parcel, please input your tracking number here:
Due to the nature of handmade items, there may be slight imperfections present in your pieces. We do not exchange or refund items for imperfections of this nature.
For hygiene purposes, we do not offer exchanges or refunds if you change your mind about your purchase. This includes pre-order items that have not yet been dispatched. If you make a mistake during your order and contact us quickly to rectify it, we will do our absolute best to help you out.
We only offer returns or exchanges for items that are damaged upon arrival (damaged during transit). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and we will require proof of purchase. We will require photos of the damage and the packaging to confirm return eligibility. The cost of the return postage is your responsibility.
Once we have received the damaged item, we will process the refund or send your replacement item. If we do not receive the item, we cannot process the refund/exchange. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I can't guarantee that I will receive your returned item.
We do not offer refunds or exchanges for items that have been damaged by you or broken after regular use. However, if you do damage or break your piece, please contact us so that we can advise if the damage is fixable, and direct you in its repair.