BINKABU is a place to celebrate your love for birds, and at present we are a small handmade jewellery business, based in Brisbane. The team consists of:

• Maddi, (that's me, hi!) founder and director. I started BINKABU as a humble polymer clay earring hobby in 2019. I am an all-rounder in the business and do a bit of everything, but I mostly design the earrings and do all the boring business stuff, as well as trawl the socials so I'm usually the one chatting to you!
• Tim, my handsome husband and exceptional business partner. He has been a designer and co-director since 2020. Tim is responsible for the photography, some product design and development, and big picture business stuff that is essential for growth. I'm the day-to-day, he's the future!
• Bronte, our amazing manger and head of production, who keeps the wheels turning and our creative brains in check! She is an exceptional all-rounder, and handles a lot of moving parts in the biz, including order packing and postage. She's an earring-making whiz with the fastest hands in the business. Bronte was our first employee and knows BINKABU inside and out, and we simply couldn't do it without her ❤️ She's also a talented watercolour artist, check out her stunning prints!
• Keely, an earring-making star, who assembles the majority of our products with love and precision. She is a wonderful mama to her bubbly daughter, and her hubby Zac briefly worked with us too as a laser operator. We love how well she fits in with us and how her whole fam feels like a firm part of our family.
• Steffi, an earring-making all-rounder who does a lot of the prep before products reach the final steps of production. She tackles any task head-on and assists anyone in need. She's also a cleaning fairy, seconds star (IFKYK), talented artist and absolute joy to be around.
• Annie and Zöe, hands-on product preppers and shape-shifting assistants who are essential in keeping the wind under our wings! Annie is also our laser operator, cutting all the necessary acrylic pieces on our laser-cutting machine.
• Belle, our customer service super star and social media manager. If you're not chatting with me, you're probably speaking with Belle. She is the sweetest person and super duper helpful, and always ready to make your day brighter ✨
• Link & Kevin, two self-obsessed green cheek conures who have *issues* but provide me with inspiration to continue to support mistreated birds and the conservation of threatened species.

Please emailsupport@binkabu.com.auwith yourorder number,fullnameand how we can help you, and we will get back to you as soon as we can. Please do not contact us on Instagram or Facebook if your query is urgent - DMs are not always monitored and can get lost.

While we aim to keep our bestsellers in stock as best we can, there will be periods of time where our birds are out of stock. Some of our less popular styles could even be out of stock for months. This is because we have a huge range of designs and only so many hands making them, and the process takes time. We have to prioritise the more popular styles before we can get to the less popular birds.

Plans can change often and quickly in small businesses, so unfortunately we can't provide exact dates for restocks. We would recommend signing up for restock notifications on the product page to stay up to date on when birds are restocked.

Shopping with small businesses can sometimes require a lot of patience. Please remember we are humans behind the brand and handmade items take time to make.

Due to our system of production, packaging and order packing, we are unable to mix and match our earrings. Due to high demand for our flock custom orders are not possible.

We are unable to do custom orders due to high demand for our products and the need to focus on our current collections.

Yes we do! Please note our rewards program is in AUD currency. Learn more about our loyalty program and sign up here.

• Standard shipping in Australia: $9.50 (+$3 for Signature on Delivery)
• Express shipping in Australia: $12.50 (+$3 for Signature on Delivery)
• International shipping: Varies with location (+$5.50 for Signature on Delivery). Express options available
• FREE standard shipping in Australia for orders over $130 AUD (with options to upgrade to Express or With Signature)
• FREE international shipping for orders over $180 AUD

Please allow 2-5 business days for order processing (processing = the time it takes to get your order ready for post. Shipping times are additional to our processing times).

We generally aim for next-day dispatch or a 2-day turnaround, but during busy periods this is not possible.

Shipping times will vary based on where you live - you can track your order through Australia Post. We have provided estimates from Australia Post with each shipping option, but these are estimates only and not guaranteed.

Absolutely. We send international parcels via Australia Post Standard International Shipping. We have free shipping WORLDWIDE for orders over $180 AUD!

EU customers please note: You will be responsible for VAT customs fees on arrival.

Our jewellery is made in Australia! All of our earrings are designed, cut, assembled, packaged and sent from our home in Brisbane.We prioritise slow-made, Aussie-made jewellery, as well as a happy, safe and fulfilling work environment. Though the actual raw materials need to be sourced from various locations, all of our products are designed in house and are unique to BINKABU.

We source almost all of our materials from Australian suppliers. Most of our raw materials are made in the US, but we’ll source them locally where we can to support other Aussie businesses. All of the earrings themselves are made in Australia by us, and always will be. 

Our vinyl stickers are made in Australia, and our t-shirts are printed in Brisbane on AS Colour shirts. Pins, keychains and charms are printed and made in the UK on recycled materials. ALL designs are original to BINKABU.

Our acrylic earrings are made from laser-cut acrylic (polymethylmethacrylate, PMMA), which is a thermoplastic homopolymer known more commonly as "plexiglass." We are incredibly conscious of our environmental impact and we aim to continuously minimise the ecological footprint of our products. Read about that here.

As for the posts and hoops and other findings, we use a high quality, hypoallergenic surgical stainless steel, so a good choice for sensitive earlobes. It is scratch-resistant, corrosion-resistant and tarnish-resistant. No itchy green skin from our products! In the case of severe allergies, we do have a sterling silver option, but please note that sterling silver is a softer metal which bends and scratches easily. Unless you are very allergic to nickel, surgical stainless steel is the superior choice in our opinion.

For our posts, hoops and clip-ons we use a high quality, hypoallergenic surgical stainless steel, so a good choice for sensitive earlobes. It is scratch-resistant, corrosion-resistant and tarnish-resistant. No itchy green skin from our products!

In the case of severe allergies, we do have a sterling silver option, but please note that sterling silver is a softer metal which bends and scratches easily. Unless you are very allergic to nickel, surgical stainless steel is the superior choice in our opinion. Our sterling silver earrings also use butterfly clasp backings, not the more secure comfort clutch which we prefer.

We use a round, plastic/steel comfort clutch to secure the earring and keep the bird's head in a nice sturdy position. These backings are very firm and secure, and 1cm wide so they're super comfy! Our sterling silver earrings are the exception, which have small sterling silver butterfly clasps.

Yes! Most stud designs will have a clip-on option. We use a paddle-style clip on backing made from hypoallergenic surgical stainless steel. We don't make many as the demand is less, so you might find that they are sometimes sold out. If this is the case, we unfortunately don't do any custom ordering, so you will have to wait until they are restocked.

Please note that not all designs are suitable for clip-ons, and we cannot fulfil custom requests to modify earrings that do not have a clear clip-on option on the product page.

We previously wholesaled to Australia and New Zealand on a case-by-case basis. We have currently paused our wholesale service as it isn't aligning with our business structure at this time. We apologise to our past, present and hopeful stockists, but we must prioritise a sustainable business.

In future, we may open wholesale opportunities again, including to other international locations such as the USA.