FAQs

BINKABU is a place to celebrate your love for birds, and at present we are a small handmade jewellery business, based in Brisbane. The team consists of:

• Maddi, (that's me, hi!) who started BINKABU as a humble polymer clay earring hobby in 2019. I am an all-rounder in the business and do a bit of everything, but I mostly design the earrings and do all the boring business stuff.
• Tim, my handsome husband. When Tim realised that my little earring venture was transitioning from hobby to business, he jumped onboard as a designer and all-round helper-er in 2020. Tim is responsible for the photography, product design and development, and the task of getting designs laser-ready.
• Bronte, Rhiannon & Keely, our absolutely amazing employees who we simply couldn't function without! So much of their love and care goes into each pair sent out to you.
• Link & Kevin, two self-obsessed green cheek conures who have *issues* but provide me with inspiration to continue to support mistreated birds and the conservation of threatened species.

Please email support@binkabu.com.au with your order number, full name and how we can help you, and we will get back to you as soon as we can. Please do not contact us on Instagram or Facebook if your query is urgent - DMs are not always monitored and can get lost.

While we aim to keep our bestsellers in stock as best we can, there will be periods of time where our birds are out of stock. Some of our less popular styles could even be out of stock for months. This is because we have a huge range of designs and only so many hands making them, and the process takes time. We have to prioritise the more popular styles before we can get to the less popular birds. Plans can change often and quickly in small business, so unfortunately we can't provide exact dates for restocks. We would recommend signing up for restock notifications on the product page to stay up to date on when birds are restocked.

Shopping with small businesses can sometimes require a lot of patience. Please remember we are humans behind the brand and handmade items take time to make.

Due to our system of production, packaging and order packing, we are unable to mix and match our earrings. Due to high demand for our flock custom orders are not possible.

We are unable to do custom orders due to high demand for our flock and the need to focus on our current collections.

• Standard shipping in Australia: $8.50
• Express shipping in Australia: $12
• International shipping: Varies with location
• Free standard shipping in Australia for orders over $120 AUD
• Free international shipping for orders over $200 AUD

Please allow 2-5 days processing time for your orders (processing = the time it takes to get your order ready for post. Shipping times are on top of our processing times). We aim for next-day dispatch but during busy periods this is not possible. Shipping times will vary based on where you live - you can track your order through Australia Post.

Absolutely. We send international parcels via Australia Post Standard International Shipping. We have free shipping WORLDWIDE for orders over $200 AUD!

Our jewellery is made in Australia! All of our earrings are designed, cut, assembled, packaged and sent from our home in Brisbane. We prioritise slow-made, Aussie-made jewellery, as well as a happy, safe and fulfilling work environment. Though the actual raw materials need to be sourced from various locations, all of our products are designed in house and are unique to BINKABU.

We source almost all of our materials from Australian suppliers. Most of our raw materials are made in the US, but we’ll source them locally where we can to support other Aussie businesses. All of the earrings themselves are made in Australia by us, and always will be. 

Our vinyl stickers are made in Australia, and our t-shirts are printed in Brisbane on AS Colour shirts. Pins, keychains and charms are printed and made in the UK on recycled materials. ALL designs are original to BINKABU.

Our acrylic earrings are made from laser-cut acrylic (polymethylmethacrylate, PMMA), which is a thermoplastic homopolymer known more commonly as "plexiglass." We are incredibly conscious of our environmental impact and we aim to continuously minimise the ecological footprint of our products. Read about that here.

As for the posts and hoops and other findings, we use a high quality, hypoallergenic surgical stainless steel, so a good choice for sensitive earlobes. It is scratch-resistant, corrosion-resistant and tarnish-resistant. No itchy green skin from our products! In the case of severe allergies, we do have a sterling silver option, but please note that sterling silver is a softer metal which bends and scratches easily. Unless you are very allergic to nickel, surgical stainless steel is the superior choice in our opinion.

We use a round, plastic/steel back to secure the earring and keep the bird's head in a nice sturdy position. These backings are very firm and secure, and 1cm wide so they're super comfy! Our sterling silver earrings are the exception, which have small sterling silver butterfly clasps.

Yes! Most stud designs will have a clip-on option. We use a paddle-style clip on backing made from hypoallergenic surgical stainless steel. We don't make many as the demand is less, so you might find that they are sometimes sold out. If this is the case, we unfortunately don't do any custom ordering, so you will have to wait until they are restocked. These are also made from high quality surgical stainless steel.

Yes we do! Please note our rewards program is in AUD currency. Earn feathers to redeem for rewards here.

Yes! We currently wholesale to Australia and New Zealand. You can find more info and sign up for an accounthere.