Shipping policy
- Standard shipping in Australia: $10 (+$4 for Signature on Delivery)
- Express shipping in Australia: $14 (+$4 for Signature on Delivery)
- International shipping: Varies with location (+$5.50 for Signature on Delivery). Express option available
- Free standard shipping in Australia & New Zealand for orders over $120 AUD
- Free international shipping for orders over $200 AUD
- We do not split shipping - if you order a preorder product with a ready-made product, your order is held until all items are ready to send.
Processing time on orders will vary, but in general please allow 2-5 days for us to ship your items after your order is received. We strive to get your express orders out as soon as we can but we can't guarantee next-day dispatch. Express Shipping is ultimately a method of shipping and does not guarantee a faster processing time.
EU customers please note: You will be responsible for VAT customs fees on arrival.
USA customer please note: As per global requirements, we pay all tariffs before shipping.
INT customers please note: There may be customs fees that you are responsible for upon arrival, depending on the value of your parcel and your location. We cannot predict or eliminate these fees. Please check with your local postal service for clarification.
All items are shipped through Australia Post. We do not take any responsibility for your parcel once it has left our hands, and therefore cannot take responsibility for items lost by Australia Post. You will receive a tracking number once your order has been shipped which will allow you to follow its journey. We highly recommend choosing a Signature on Delivery option to ensure your parcel arrives safely. If you have made a significant purchase and would like to insure the parcel, please contact us as soon as you place your order, if not earlier. Insurance costs will be your own responsibility. If you are having trouble finding your order, please contact us at hello@binkabu.com.au and we can help out!
We ship to the address listed by you when you place your order. If items are returned to us due to an incorrect address or non-collection, we will contact you for an updated address to resend it to you. However, you are responsible for the cost of re-shipping an item due to incorrect details. If you realise you have made a mistake and need to change your address, contact us ASAP, and we'll gladly change it for you if we haven't sent it out yet.
Queries are best placed with Australia Post if you have any concerns about your parcel. We do not have access to any information other than your tracking number once the parcel has left our hands. To track your parcel, please input your tracking number here: