Returns & Refunds

Due to the nature of handmade items, there may be slight imperfections present in your pieces. We do not exchange or refund items for imperfections of this nature.

Purchases of sale items, seconds, samples or discontinued pieces are final. No refunds or exchanges can be made.

Jewellery: For hygiene purposes, we do not offer exchanges or refunds if you change your mind about your purchase. This includes pre-order items that have not yet been dispatched. If you make a mistake during your order and contact us quickly to rectify it before we send it out, we will do our absolute best to help you out.

We only offer returns or exchanges for items that are damaged upon arrival (damaged during transit) or if we have sent an incorrect item. To be eligible for an exchange, your item must be unused, in the original packaging, and in the same condition that you received it. We may ask for proof of purchase, and will usually require photos of the damage and the packaging to confirm return eligibility.

Once we have received the damaged item, we will process the refund or send your replacement item. If we do not receive the item, we cannot process the refund/exchange.

In a special case refund/return, we charge a 10% restocking fee which will be deducted from the refund.

We do not offer refunds or exchanges for items that have been damaged by you or broken after regular use. However, if you do damage or break your piece, please contact us so that we can advise if the damage is fixable, and direct you in its repair. In some cases, we will be able to conduct a repair for you. You will have to send it back to us and we will post it back once fixed. We don't cover shipping for this service, and there may be a small fee for labour and materials.

Clothing: If we keep the products in stock, returns and exchanges can be processed for damaged or incorrect items (proof must be provided), but also sizing issues and change of mind. Postage is at the customer’s expense in the latter cases. 

We cannot provide exchanges for preorder clothing items.