Refund policy
Returns & Exchanges
EXCLUSIONS
Due to the nature of handmade items, there may be slight imperfections present in your pieces. We do not exchange or refund items for imperfections of this nature.
Purchases of sale items, seconds, samples or discontinued pieces are final. No refunds or exchanges can be made.
If something’s not quite right, please get in touch — we’ll always do our best to help.
Love It or Return It Policy
We think you’ll absolutely adore your BINKABU birds, from how vibrant they are to how lightweight and easy-to-wear they feel!
But if they’re not quite what you expected, we offer a 14-day “Love It or Return It” refund guarantee.*
Request your return within 14 days of receiving your item through your customer account:
https://myaccount.binkabu.com.au
If we approve the return, send your order back in unworn, original condition and we’ll refund you the cost of your items.
*T&Cs:
- Returns must be requested through your customer account to be accepted
- Items must have been purchased directly through our website.
- Excludes Final Sale items.
- Return requests must be submitted within 14 days of delivery to be approved.
- Original and return postage costs are your responsibility.
- “Original condition” means unused, undamaged, and in the same packaging you received it in.
- Proof of purchase is required.
Partial refunds may apply if items are not in original condition, damaged, missing parts (not due to our error), or received outside the return window.
Exchanges
If you’d like to swap your earrings for another design of equal value, we’re happy to help!
We offer exchanges within 30 days of purchase, provided your pieces are in unworn, original condition*.
Once your return arrives, we’ll be in touch to arrange your exchange.
*T&Cs:
- Must be purchased directly through our website.
- Excludes Final Sale items.
- Must be returned within 14 days of delivery.
- Original and return postage costs are your responsibility.
- “Original condition” means unused, undamaged, and in the same packaging you received it in.
- Proof of purchase is required.
Partial refunds may apply if items are not in original condition, damaged, missing parts (not due to our error), or received outside the return window.
What Happens Once We Receive Your Return
As soon as your parcel arrives, we’ll inspect your items and send you an email to confirm.
We’ll let you know whether your return or exchange has been approved.
Please note:
Partial refunds may apply if items are not in original condition, damaged, missing parts (not due to our error), or received outside the return window.
If approved:
- Refunds will be processed back to your original payment method within 14 days.
-
Exchanges will be arranged and dispatched once ready.
Processing times vary depending on your bank, but we’ll keep you updated every step of the way.
Return Shipping
If you’re eligible for a refund or exchange, please send your items to:
BINKABU PTY LTD
5/22 Palmer Place
Murarrie QLD 4172
Australia
Please note:
- Return postage is at your own cost.
- Shipping costs are non-refundable.
-
We recommend choosing a trackable service to ensure your parcel arrives safely — we can’t take responsibility for items lost in transit.
Return to Sender
If your parcel is returned to us as “Return to Sender,” you’ll be responsible for any postage costs associated with resending it.
To avoid delays, please double-check your delivery details at checkout.
We also recommend downloading the Australia Post app for real-time updates — they no longer leave physical cards for missed deliveries.
Damages
If your item is damaged upon arrival (damaged during transit) or if we have sent an incorrect item, please contact us immediately so that we can refund you or send your replacement.
In these cases, BINKABU is responsible for the return postage expenses - we will send you a prepaid label to use.
Once we have received the damaged item, we will process the refund or send your replacement item.
Late or Missing Refunds / Exchanges
Waiting on a refund?
- Check your bank account again, and make sure you're checking your original method of payment.
- Contact your credit card provider — it can take a few days for refunds to appear.
- Contact your bank if needed.
- We process refunds within 14 days of approval
If you’ve done all this and still haven’t received your refund, please email us at hello@binkabu.com.au — we’ll sort it out quickly.