Toco Toucan Earrings - Statement Bird Earrings

SHIPPING

We offer free standard shipping in Australia for orders over $70, with the option to upgrade to express for a $10 flat rate. Shipping for orders under $70 is a super affordable $5 flat rate!

We offer free international shipping for orders over $200 - select your location during checkout for pricing.

Unfortunately we cannot offer express international shipping.

Processing time on orders will vary, but in general please allow 2-5 days for us to ship your items after your order is received. We strive to get your express orders out as soon as we can but we can't guarantee next-day dispatch.

All items are shipped through Australia Post. We do not take any responsibility for your parcel once it has left our hands, and therefore cannot take responsibility for items lost by Australia Post. You will receive a tracking number once your order has been shipped which will allow you to follow its journey. If you have made a significant purchase and would like to insure the parcel, please contact us as soon as you place your order, if not earlier. Insurance costs will be your own responsibility. If you are having trouble finding your order, please contact us at hello@binkabu.com.au and we can help out! 

We ship to the address listed by you when you place your order. If items are returned to us due to an incorrect address or non-collection, we will contact you for an updated address to resend it to you. However, you are responsible for the cost of re-shipping an item due to incorrect details. If you realise you have made a mistake and need to change your address, contact us ASAP, and we'll gladly change it for you if we haven't sent it out yet.

Queries are best placed with Australia Post if you have any concerns about your parcel. We do not have access to any information other than your tracking number once the parcel has left our hands. To track your parcel, please input your tracking number here:

https://auspost.com.au/

RETURNS

Due to the nature of handmade items, there may be slight imperfections present in your pieces. We do not exchange or refund items for imperfections of this nature.

For hygiene purposes, we do not offer exchanges or refunds if you change your mind about your purchase. This includes pre-order items that have not yet been dispatched. If you make a mistake during your order and contact us quickly to rectify it, we will do our absolute best to help you out.

We only offer returns or exchanges for items that are damaged upon arrival (damaged during transit). To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and we will require proof of purchase. We will require photos of the damage and the packaging to confirm return eligibility. The cost of the return postage is your responsibility. 

Once we have received the damaged item, we will process the refund or send your replacement item. If we do not receive the item, we cannot process the refund/exchange. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

We do not offer refunds or exchanges for items that have been damaged by you or broken after regular use. However, if you do damage or break your piece, please contact us so that we can advise if the damage is fixable, and direct you in its repair. In some cases, we will be able to conduct a repair for you, where you will have to send it back to us and we will post it back once fixed. Unfortunately we don't cover shipping for this service.

MATERIALS

- Laser cut acrylic, sourced and cut in Australia

- Hypoallergenic surgical stainless steel earring posts or hoops - great for sensitive ears!

- Quality round plastic/steel comfort earring backs - super secure!

- Silver, gold or black jump rings (depending on the design - see product photos)

SIZING

See individual product description

CONTAINS SMALL PARTS

These earrings contain small parts and are not suitable for small children. They are not toys. 

WEIGHT

Though each pair varies in exact measurements, all BINKABU earrings are extremely light, even the larger styles! They are easily worn all day without noticing them. Check out our reviews for confirmation!

HOW TO CARE FOR YOUR LOBE BIRDS

• Avoid wearing in water. Extended exposure to water could have an adverse effect on the finish and the stability of the earring post.
• Avoid handling with excess oily product on your hands (moisturiser, sunscreen etc)
• Do not bend or put unnecessary pressure on your earrings
• Do not drop or handle roughly
• Keeping your earrings in their box will help protect them while you're not wearing them and keep the earring posts safe from damage
• Always handle the earring post gently and remove earrings carefully
• To keep the acrylic shiny and free from fingerprints you can buff your earrings with a jewellery polishing cloth or microfibre cloth

HOW TO CARE FOR YOUR REAL BIRDS

Love them lots.

If you ACTUALLY have questions on bird care, I'd love to chat but you should also consult your avian vet! I'm not a trained animal professional! Just a professional crazy bird lady.

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